Updated: 28.11.2025
This guide explains how to use the Bank of Lamps B2B portal: how to register, get verified, view your wholesale prices, place orders, track deliveries, download stock and price lists, manage quotes, set notifications and work with all key B2B features.
It is designed for purchasing managers, sales teams and distributors who work with the platform daily - from checking stock and managing orders to requesting quotes and planning deliveries.
Table of Contents
This section explains who can use the Bank of Lamps B2B portal, what you need to register, and what happens after you create an account.
We operate as a true B2B portal, not a public e-shop.
Prices, stock levels and most features are only available after registration and verification.
Once your company is validated, the system assigns you to the correct pricing segment, so you see real B2B prices, not retail ones.
Guests only see limited information.
Registration also unlocks B2B-only features, such as:
Without registration you only see a limited version of the website.
We work only with business customers and legal entities.
You need a company to place orders.
Private individuals (B2C customers) cannot place orders on our portal.
When creating an account, you need to enter:
Registration normally takes less than 1 minute.
After that, you will receive an activation email.
You can still create an account.
Simply leave the “Company is VAT payer” checkbox empty and enter your company registration number instead of a VAT number.
After you submit the form:
After activation, your account enters the verification stage (see Section 2. Account Verification)
Once verification is completed:
After you confirm your email and set your password, your account enters the verification stage.
At this moment you receive another email with the subject:
“Verify your Bank of Lamps account to access wholesale prices”
This email explains that your account is waiting for verification and asks you to send additional company information to [email protected].
Once we verify your company, you will receive the final confirmation email with upgraded B2B prices (see 2.3 How you know that your company is verified)
If the email does not arrive:
If you cannot log in because you forgot your password:
After logging in, you always see the email and phone of your personal manager in the top-left corner of the header.
You can contact us anytime via:
We reply quickly during business hours.
This section explains what verification is, why it is needed, how long it takes and which features it unlocks.
To complete the verification, we need a bit more information about your company:
If you want to speed up the process, you can send this information directly to [email protected].
If you don’t send an email, that’s completely fine - in this case, verification may simply take a bit longer.
Once we have the required information, verification usually takes up to 1 hour during business hours.
We always try to complete it as fast as possible.
When verification is completed, you automatically receive an email with the subject:
“Your Bank of Lamps Account Has Been Verified – Wholesale Prices Unlocked”
This email confirms that:
You will also see new prices and additional features after logging in.
After successful verification, you receive:
In short: after verification you move from “guest mode” to a full B2B partner with customized conditions.
Depending on your company profile and agreements, you may get access to:
Not all features are enabled automatically for every client.
Some depend on your profile and can be unlocked by your personal manager.
After you log in to the Bank of Lamps B2B portal, you can access all key tools from the top header.
To open your account area, click Orders or Account in the top-right corner.
You will then see a blue navigation bar with five main sections:
Below you’ll find a short overview of what you can do in each section and where to find the most important pages.
The Orders section is your main place to track and manage all purchases.
It has four tabs:
👉 Detailed explanations of statuses, Request Delivery Date, Ready to Ship and Incomplete Items are covered in section 10. Order Tracking & Management
The Quotes section helps you manage all your price requests.
It has two tabs:
👉 A full step-by-step explanation of how quotes work is available in section 7. Quotes (RFQ System)
The Downloads section allows you to export price lists and stock data in Excel.
It has three tabs:
👉 File formats, structure and download rules are explained in section 8. Downloads
The Notifications section lets you control which automatic email updates you receive from the portal.
Here you can enable or disable:
👉 Detailed descriptions and timings of each notification are covered in section 12. Notifications
The Settings section allows you to manage your personal and company information.
It has five tabs:
👉 Detailed setup instructions are provided later in section 13. Account Settings
Below you will find everything you need to know about how prices, stock levels, availability labels and product statuses work on the Bank of Lamps B2B portal.
Once your account is verified, we assign your company to a B2B pricing segment.
This defines the prices you see on the website.
Your final prices depend on several factors:
That’s why different customers can see different prices for the same product - this is normal for B2B and wholesale.
If you want better conditions on a specific brand or project, you have two options:
We review each case individually and improve prices where it’s possible and commercially reasonable.
Price validity is shown:
You may see messages like:
“Price valid until 31.12.2026.” - Shows the planned validity of the price. The date may change if supplier conditions change.
“Price valid until 31.12.2026 or while stock lasts.” - Used for items currently in stock. If the stock sells out earlier, the price may change before the shown date.
“Price by request - contact your manager.” - Used when the price must be confirmed manually. You can request a quote (RFQ) or contact your manager to receive an individual offer.
All products that appear on the B2B portal and can be added to the cart are available for ordering.
Availability labels simply show where the stock comes from and how fast it can be delivered.
🟢 In stock
The product is physically in our warehouse and ready for dispatch.
(Estimated delivery time shown below does not apply to in-stock items - they are available immediately.)
🔵 Supplier stock
We have information that the supplier currently has this product in stock.
In most cases, this means shorter lead times compared to regular backorders.
⚪ Order only
The product is not in our warehouse, and the supplier has not provided current stock information -
but it can still be ordered as a normal B2B backorder.
A product receives the Discontinued (red) label when we receive official information from the manufacturer or supplier that this item is no longer produced.
What this status means:
🔴 Discontinued
The product is no longer manufactured.
However:
the Add to cart button will remain active - and you can still purchase the remaining quantity.
Once all remaining stock (ours + supplier’s) is sold out, the product will become unavailable.
Some products have a minimum order quantity (MOQ) set by the manufacturer.
This is a normal B2B rule and applies per product.
For regular backorders
MOQ works as usual - you need to order at least the minimum quantity shown for that product.
For items in our warehouse (In stock)
If the product is in our stock, you can order less than the MOQ, because we already have the goods physically available.
If you need fewer units, simply reduce the quantity in your cart.
We have a minimum order value (MOV) of 100 EUR per order.
This helps us keep B2B prices low and logistics efficient.
Exception – Self pick-up
If you choose Self pick-up as the delivery method, the minimum order value does not apply – you can place an order for a smaller amount.
If you see “Price by request” instead of a price, it means the item does not have an automatic B2B price in the system.
You can get the price by:
This is common for project-based items, rare products, or items with frequently changing supplier conditions.
Some brands (e.g., Philips, Ledvance) charge extra when a customer orders less than a full box.
If a split-box fee applies:
This rule comes from the manufacturers and is standard in wholesale logistics.
On the Bank of Lamps B2B portal the main search logic is built for professional buyers, not for retail browsing.
Below is how to get the best results.
Our search is optimised for:
This is how most B2B buyers work: they already have product codes from their system, supplier offer or project specification.
You will always get the best results by searching with EAN or MPN first.
If a product is not found by EAN/MPN, it may be:
If the product is important for you:
We will check alternatives or add the missing items where possible.
In B2B it is common that:
Because of this, product names may differ slightly from what you see in your ERP or from other suppliers.
The key is always the EAN and MPN – they uniquely identify the product, even if the text name looks different.
This section explains how delivery works on the Bank of Lamps B2B portal:
how shipping prices are calculated, how consolidation works, which delivery methods you can choose, how long delivery takes, and what happens once items reach our warehouse.
Delivery costs on the Bank of Lamps B2B portal are calculated individually for every shipment, because logistics in wholesale depend on many variables.
The final delivery price is based on:
Because the price depends on the final pallet configuration and actual measured weight/volume, the exact shipping cost becomes available only when the order is ready for dispatch.
At that moment we:
You always see the final delivery cost before paying the invoice.
You have two options:
1) Send a Quote (RFQ)
Create a quote and add a comment such as:
“Please calculate delivery price.”
We will prepare a personalised delivery offer based on the products and your shipping address.
2) Ask your account manager
Send your cart or list of items + delivery address.
We will request preliminary offers from multiple carriers and share an estimated price.
General reference pricing for pallet and parcel deliveries is available in the Delivery section of our website.
These values are for orientation only - your final price is always calculated individually.
You can choose between three delivery modes, depending on your priority: cost efficiency, speed or flexibility.
1) Consolidated Delivery (most popular)
Best for reducing costs.
We combine items from multiple orders into one shipment.
How it works:
This is the most cost-efficient method for wholesale buyers.
2) Classic Delivery (Standard or Express)
Best when speed matters.
3) Self Pick-up
You arrange your own transport.
We provide:
There is no minimum order value when choosing Self pick-up.
Delivery time depends on where the goods are located.
1) If items are in our warehouse
Typical transit time after dispatch is:
(If all items are in stock and payment is received.)
2) If items must arrive from suppliers
In this case you will see delivery time in two stages:
Estimated delivery time at our warehouse (approx.)
Automatic system estimate based on typical supplier lead times. This date is approximate and may change.
Shown:
What it means:
Estimated delivery time at our warehouse (confirmed)
A delivery date officially confirmed by the supplier after we review your order. Suitable for planning projects and installations.
After we review your order and receive official replies from suppliers, dates are updated to confirmed where possible.
3) If you need confirmed dates before placing an order
If delivery time is critical, you can request confirmed dates in advance by:
We will contact suppliers, collect their responses and send you a consolidated update with realistic dates.
We store your goods free of charge until:
This lets you save significantly on logistics costs.
The Ready to Ship Items page shows:
When you click Request Shipment:
You can also receive a weekly summary (if enabled).
If your delivery location requires a tail lift, you can enable it during registration or via Account Settings.
This affects:
On the portal we call it a Quote, but in practice it works as a full Request for Quotation (RFQ) system:
you send us your request → we negotiate with suppliers → you receive ready-to-order net prices with validity dates and delivery options.
This tool is built for real B2B work - especially for larger orders, projects, or regular purchases where you want better conditions than standard B2B prices.
Use Quotes whenever you need something more than just “add to cart”:
If you specifically want to know the delivery price before ordering, you can:
Quotes also work great when you need confirmed delivery dates before ordering
You can access Quotes in three ways:
If you create a quote from the cart, your current prices are automatically used as target prices - you can adjust them before submitting.
To create a new Quote (RFQ):
If there are issues (unknown product codes, wrong format, etc.), the system will show error messages on the page – correct them and submit again.
You can also watch a short step-by-step video guide here:
https://youtu.be/DsGNaOyX92E
When everything is OK:
Target price is your proposed net price per item – the price you would realistically like to pay.
We always look at this field when working on your quote. It helps us:
Target price is a required field.
Unrealistic, “too low to be true” targets slow down the process – managers and suppliers still have to check them, but the chance of approval is very small. Please use target prices that make sense for the market.
During business hours, most quotes are processed within about 1 hour (depending on size and complexity).
For large or complex RFQs (many lines, special products, multiple suppliers), it may take longer.
In such cases, your manager will usually change the status to In Progress, so you can see that work is ongoing.
In all cases:
Each quote has a main status:
⚪ Pending – the quote has been submitted and is waiting to be reviewed.
🔵 In Progress – the manager is working on your quote (collecting prices, lead times, logistics, alternatives).
🟠 Counteroffer – we cannot accept your target price but are offering new conditions.
🟢 Confirmed – your quote has been approved; prices and conditions are ready to use.
🔴 Declined – unfortunately, we are not able to offer this quote (for example, product not available or conditions not possible).
Additional flags:
✅Partially purchased – some, but not all, items from this quote were ordered.
✅✅ Purchased – all items from this quote have already been ordered.
Validity:
🟣Valid till [date] – shows until when the prices and conditions in this quote are valid.
After this date, the quote will automatically become Expired.
⚫Expired – the quote is no longer valid.
Prices and conditions may need to be updated before you can order again.
If your quote has status Confirmed or Counteroffer and is still valid, you can order directly from it:
The agreed prices and conditions from the quote will be applied automatically for the quantities you order (within the validity period).
From there, you proceed through the normal checkout flow.
To get the most out of the Quotes tool:
The Downloads section allows you to export your prices, stock levels and individually agreed special prices in Excel format.
Important: this functionality is not enabled for all customers. If you need access, please contact your account manager.
For many new customers this is one of the first sections they use: it helps compare prices quickly and efficiently, without checking products one by one online.
The Downloads area consists of three tabs:
This is the main tool used by most customers when they begin working with the portal. The Pricelist tab lets you download:
You can select one brand or multiple brands. This limitation is important because our catalogue is very large - downloading all products at once would overload the server.
Table columns included:
How to download the pricelist:
When the file is ready:
Important: Each file is stored for 24 hours after creation. After that it is automatically deleted for security and performance reasons.
This tab works the same way as the Pricelist tab, but without selecting brands.
It shows only items physically available in our 5100 sq.m warehouse.
How to download:
The file structure is the same as in the Pricelist tab (EAN, MPN, brand, your price, stock, MOQ, etc.).
If this feature is enabled for your account, you will also see a toggle:
Receive everyday updates on email
This toggle enables the Daily In-Stock Price List (automatic stock export).
If activated:
This feature is used mainly by customers who want daily stock synchronisation with their ERP or website. If you need it, please inform your account manager - it is not enabled for every client.
If you have agreed customised prices for specific products or brands with your personal manager, they will appear in this tab.
How to download:
The file includes:
Special prices usually offer significantly better conditions than standard B2B pricing – especially for projects, volume orders or long-term cooperation.
Just like all downloadable files, special price lists are available for 24 hours.
This section explains how to create orders on the Bank of Lamps B2B portal: how to add products to your cart, how to use the Fast Order tool, how to submit your order and what happens after you click Place Order.
All orders are submitted from the Cart, but products can reach the cart in several different ways. Below you will find the full workflow.
You can add products to your cart using four main methods:
You can also add a single product directly inside the Cart using the Add product field.
1) Adding Products from Catalogue or Product Page
The most common method is clicking Add to Cart on catalogue pages or product pages. Once you click it, the button changes into a quantity counter.
You can:
After you enter a quantity, press Enter or click anywhere outside the field so the system can validate the request.
The system automatically checks:
If something is not possible, you will instantly see an error message explaining why.
2) Adding Products from Quotes
If you received a quote with status Confirmed or Counteroffer, you can order the items directly from the quote page.
You will see the button Add to cart. You can:
All agreed prices, discounts and validity dates are applied automatically in your cart.
3) Adding Products Using Fast Order
The Fast Order tool allows you to add many products at once using only:
Unlike the Quotes tool, Fast Order does not require a target price. You simply enter codes + quantities and the system validates them.
You can:
If a code is unknown or cannot be added, the system displays a clear error message. After correcting the errors, click Add to cart and all valid items will be added.
You can also watch a short video guide:
https://www.youtube.com/watch?v=VsDE5Ew8sKU
4) Adding Products Directly Inside the Cart
If you forgot to add something, you can add additional products directly in the cart using:
Add product – Enter EAN or MPN
Enter the product code and click Add product. The product will be validated and added to your cart.
5) Adding Products from Purchased Items
In the Purchased Items tab you see the full history of products you bought previously:
This allows you to reorder frequently purchased items in seconds.
Once all products are added, go to the Cart page to complete your order.
1) PO Number
You can enter your own PO Number. If you leave it blank, the system will automatically generate one for you.
2) Bank Information (required for first order)
For your first order, we ask you to enter your company’s banking details:
Why we ask for this information:
Important:
3) Selecting Delivery Type and Delivery Method
Delivery selection consists of two fields:
For detailed explanations of how delivery works, see section 6. Delivery & Logistics
4) Choosing Delivery Address
Select the delivery address from your saved addresses. If you need a new one, click Add new address.
4) Order Comment
You can leave a comment for your account manager. Useful examples:
Once everything is ready, you have two options:
Place Order means:
If you want post-payment terms (30 days), contact your account manager to discuss options individually.
Submitting an order does not mean immediate dispatch. The workflow is:
Once payment is received (or post-payment is approved), your order moves to the next stage of the order lifecycle.
Full tracking details are explained in the next section: 10. Order Tracking & Management
During ordering you may encounter the following issues:
Detailed rules for MOQ, MOV, availability and pricing are explained in section 4. B2B Prices & Product Availability
This section explains how to track the progress of your orders after they are submitted, how item-level statuses work, what you will find on the Orders, Incomplete Items and Ready to Ship Items pages, and how to use the new Request Delivery Date (RDD) feature.
Each product inside an order has its own lifecycle. Depending on supplier availability, logistics speed and stock conditions, you may see multiple different statuses within the same order.
The main order status is determined by the statuses of all items inside the order.
An order is never assigned manually - it is calculated automatically based on item-level progress.
Below is how each status works:
⚪ Pending – At least one item has not yet been ordered from suppliers.
🔵 In Progress – All items have been ordered, but at least one item has not yet reached our warehouse.
🟠 Ready to Ship – No Pending or In Progress items remain; at least one item is already in our warehouse and waiting for shipment.
🟢 Delivered – All items in the order are delivered.
🔴 Cancelled – All items in the order are cancelled.
Each product inside an order has its own status. Multiple statuses may appear at the same time if the product was purchased or delivered in different batches.
⚪ Pending – the item has not yet been ordered from suppliers. We are verifying availability.
🔵 In Progress (approx.) – the item has been ordered but is not yet in our warehouse.
An estimated delivery range is shown based on supplier history.
Example: 10 In Progress (approx.) 19.12.2026 – 31.12.2026
🔵 In Progress (confirmed) – the item has been ordered but is not yet in our warehouse.
A confirmed delivery date has been provided by the supplier.
Example: 10 In Progress (confirmed) 19.12.2026
🟠 Ready to Ship – the item is physically in our warehouse and reserved for you.
If a shipment request has already been made, a note will appear, e.g. “Requested by J. Smith (27.11.2025)”
🟢 Delivered – the item is delivered to your location. In some cases, shipment may still be in transit. The delivery document is clickable and opens the invoice.
Example: 8000 Delivered ES2511307 (20.11.2025)
🔴 Cancelled – the item was cancelled.
The Orders page allows you to quickly review and manage all your orders in one place.
You can see:
Inside an opened order you can:
The Incomplete Items page is your control center for all open orders.
It shows every product that has not yet been delivered - across all orders - so you can manage everything from one place instead of opening orders one by one.
You will see:
For convenience, only the first order is expanded by default.
You can expand or collapse any order manually to review all open items.
Although Ready to Ship items appear here, their consolidation and shipment tools are located in the dedicated Ready to Ship Items tab.
You can also enable an optional weekly email summary, giving you a full overview of all open items directly in your inbox.
The Ready to Ship Items page shows everything that has already reached our warehouse - grouped by order, with quantities and total value.
From here, you can request shipment for all ready items in just one click.
You will see:
To ship your goods, simply click Request Shipment.
After your request:
You can also enable a weekly Ready to Ship summary email, so you always know what’s waiting in your warehouse balance.
The Purchased Items tab contains your full purchase history. For each product you will see:
Your portal shows two types of delivery dates:
Estimated delivery time at our warehouse (approx.)
Estimated delivery time at our warehouse (confirmed)
Tracking numbers are not yet shown inside the account area. However:
We are introducing the first version of the Request Delivery Date (RDD) tool. It allows you to request or update delivery dates for existing orders directly in your account.
Where RDD is available:
RDD is available for the following statuses:
⚪ Pending
Your manager receives the request and updates the status. The RDD button becomes available 72 hours after order creation.
🔵 In Progress (approx.) / 🔵 In Progress
Your request is sent directly to the supplier. They provide a confirmed date via our Vendor Portal, updating the status to In Progress (confirmed).
How RDD works:
Once suppliers or managers reply, updated dates appear on your Orders and Incomplete Items pages, and you receive an email notification.
Why RDD is useful:
Current email schedule:
Every Monday at 09:00, if any date changes were made during the previous week.
Upcoming improvements:
Important:
RDD is in testing mode and enabled only for selected customers. To activate it, please contact your account manager.
This section explains which payment methods are available on the portal, how payment terms work, and where you can see payment-related information.
At the moment, the only payment method available on the portal is:
All new customers start on prepayment terms.
If you need post-payment (Net terms), this must be agreed individually with your account manager.
During your first order, you will be asked to provide:
This information helps us process your payments faster and prepare your documents correctly.
We do not have access to your bank account, and your data is not shared with third parties.
Payment statuses (Paid / Unpaid) are not yet displayed in the portal.
Invoices can currently be accessed inside delivered orders by clicking the delivery document number.
Some clients may see the following fields in Settings → Company Information:
These fields are only visible for customers with approved post-payment terms.
We are developing:
The Notifications section allows you to manage automatic email reports for your account.
Each notification type must first be enabled by your account manager.
Once it is enabled for your company, any user in your account can turn it on or off individually.
If you don’t see a notification you need, simply contact your manager - they can activate it for your company.
Sends: every day at 10:00 (Riga time)
Content: a full list of all products currently in our warehouse, including:
This notification is useful if you synchronise stock with your ERP or need daily updates for purchasing.
Sends: every Wednesday at 12:00 (Riga time)
Content:
Perfect for planning consolidated shipments.
Sends: every Wednesday at 12:00 (Riga time)
Content:
Useful when managing project timelines or tracking supplier deliveries.
Sends: every Monday at 09:00 (Riga time)
Content:
This report helps you monitor supplier updates and stay informed about any changes.
The Account Settings section allows you to manage your personal details, company information, users, addresses and security settings. All changes apply only to your company’s B2B account.
Here you can update your personal details as a user, such as your name, phone number, email.
This section contains your company's details (company name, phone, Bank information, email, language, website, legal address).
If your company has approved post-payment terms, you may also see fields such as Net Term, Credit Line and Overdue Amount.
Manage all users linked to your company’s account.
Admins can add new users, edit existing ones, or remove access.
Add and manage your delivery addresses.
You can store multiple delivery destinations and select them during checkout.
Change your account password at any time for improved security.
Version: 28.11.2025 • Applicable law: Laws of the Republic of Latvia • Language: EN