Delivery

What delivery methods do you offer and how do they differ?

There are 3 delivery methods:

• Receive my order consolidated - We store your orders in our warehouse and wait until it is more cost-effective to ship everything together. This method helps reduce delivery costs by combining your orders into one shipment, which may take longer to arrive. It is ideal for pallet deliveries. We collect offers from more than 20 logistics companies and aim to ship fully loaded pallets (180–210 cm high) to maximize space and savings. We track items marked as “Ready to Ship” to find the best delivery option, or you can organize transportation yourself at any time (Ready to Ship → Ship Request). We also provide free temporary storage in our warehouse.
• Classic delivery - This option ensures faster delivery of the entire order, but it may involve higher costs. It is suitable for both pallets and parcels. We collect offers from more than 20 logistics companies to provide you with the best shipping option. You also have the possibility to request the shipment of “Ready to Ship” items that are already in our warehouse, without waiting for the rest of the order to be completed. When choosing this method, you can select either Standard or Express delivery. Choose Express if you need your order as quickly as possible, and we will offer the fastest available shipping solution.
• Self pick-up - We do not organize delivery. Instead, we provide you with a packing list (including HS codes) and the dimensions and weight of your order, so that you can arrange the shipment yourself.

How can I track my order?

If you have received a tracking number, simply enter it on the respective carrier’s website. If a tracking number is not available, please contact your account manager to get the current status of your order. You can also easily view your order information and status in your account, under the “My Orders” section.

• Pending - Your order is currently being processed. We are verifying availability and preparing for confirmation. We will provide a status update or further instructions shortly.
• In Progress (approx.) - Your item has already been ordered but is currently out of stock. We are working to acquire it. The estimated delivery date is an approximate estimate based on our experience.
• In Progress (confirmed) - Your item has already been ordered but currently out of stock. We are working to acquire it. The estimated delivery date has been confirmed by the supplier.
• Ready to Ship - Your item is reserved and ready for shipment at our warehouse. To arrange delivery, visit the “Ready to Ship Items” tab and click “Request for Shipment.” Shipping will proceed once this action is completed.
• Delivered - Order is delivered to your location. In some cases, items may still be in transit. The invoice has been sent.
• Cancelled - Your order has been cancelled. Please reach out to our customer service team for assistance.

How long is the delivery time?

Order delivery within the Baltic countries usually takes 1 to 3 business days, while delivery to other European countries takes 5 to 10 business days.

How much does delivery cost?

Delivery costs are calculated based on several factors – the weight and volume of the goods being shipped, the distance between the origin and destination, the shipping method, as well as any required additional services or fees. After the order is placed, we request quotes from leading logistics partners and choose the most suitable option according to your preferences. You will then receive a personalized price offer.

The approximate delivery prices below are provided for informational purposes only.

Is there a minimum order amount (MOQ)?

The current minimum order amount is €100. This change allows us to provide even better service and added value to our customers. Exception: if you choose the delivery method "Self pick-up", the minimum order amount does not apply – you can place an order for a smaller amount.
  

Do you offer free delivery?

No – our B2B pricing policy is designed to offer you the lowest possible product prices, which is why delivery costs are not included in the price. Delivery costs are always calculated separately based on your order and shipping method.

Do you ship internationally?

Yes, we deliver goods worldwide – to all countries where the European Union permits the import of goods.

  
When will my order be shipped?

Orders are dispatched on the same or the next business day (excluding Saturdays, Sundays, and public holidays in Latvia), provided that payment has been received (including settlement of any previous debts) and all ordered items are available in stock.

 
How are delivery delays handled?

If you notice that your shipment is delayed, please contact your account manager. They will provide information about the reason for the delay, updated delivery timelines, and discuss possible next steps to resolve the situation as quickly as possible.

What should I do if my order arrives damaged or incomplete?

If you receive a damaged or incomplete order, please visit our returns page, where you will find detailed information about the claims process and the next steps to follow.